369 Avsnitt

  1. Ian Barkin - What Is The Future For BPO?

    Publicerades: 2023-05-04
  2. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

    Publicerades: 2023-04-27
  3. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

    Publicerades: 2023-04-20
  4. Simon Kriss - CX and BPO In Australia

    Publicerades: 2023-04-13
  5. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

    Publicerades: 2023-04-06
  6. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

    Publicerades: 2023-03-30
  7. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

    Publicerades: 2023-03-23
  8. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

    Publicerades: 2023-03-16
  9. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

    Publicerades: 2023-03-16
  10. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Publicerades: 2023-03-02
  11. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Publicerades: 2023-02-23
  12. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Publicerades: 2023-02-16
  13. Alistair Niederer - Planning For Permanent WFH And Hybrid

    Publicerades: 2023-02-10
  14. John Sills - MD at The Foundation and Author of 'The Human Experience'

    Publicerades: 2023-02-02
  15. Paige Webster - Global Site Selectors - Global BPO Site Selection

    Publicerades: 2023-01-26
  16. Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX

    Publicerades: 2023-01-19
  17. Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

    Publicerades: 2023-01-12
  18. Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers

    Publicerades: 2023-01-05
  19. CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts

    Publicerades: 2022-12-29
  20. Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022

    Publicerades: 2022-12-22

6 / 19

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

Visit the podcast's native language site