Customer Support Leaders
En podcast av Charlotte Ward
341 Avsnitt
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277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral
Publicerades: 2024-09-06 -
From The Archives: 49: Hiring in Support with Alyssa Percell
Publicerades: 2024-08-30 -
276: Mastering Incident Management - Part 4b of 6; with Kat Gaines
Publicerades: 2024-08-23 -
From The Archives: 47: Hiring in Support with Kristina King
Publicerades: 2024-08-16 -
275: Unlocking the Power of Fractional Leadership in Customer Support; with Brian Levine
Publicerades: 2024-08-09 -
From The Archives: 41: Careers in Support with Matt Dale
Publicerades: 2024-08-02 -
274: Mastering Incident Management - Part 4 of 6; with Kat Gaines
Publicerades: 2024-07-26 -
From The Archives: 40: Looking Beyond the Numbers with Mike Redbord
Publicerades: 2024-07-19 -
273: Balancing Automation and Human Touch in Customer Support; with Cory Brown & Elliot Fox
Publicerades: 2024-07-12 -
From The Archives: 36: Looking Beyond the Numbers with Ash Rhodes
Publicerades: 2024-07-05 -
272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve Tondé
Publicerades: 2024-06-28 -
From The Archives: 11: Awkward Conversations with Hilary Dudek
Publicerades: 2024-06-21 -
271: Mastering Incident Management - Part 3 of 6; with Kat Gaines
Publicerades: 2024-06-14 -
270: Mastering Leadership Communication in Startup Support; with Andrew Rios
Publicerades: 2024-06-07 -
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Publicerades: 2024-05-31 -
From The Archives: Episode 3: Nurturing Empathy in Customer Support with Natalie Ruhl
Publicerades: 2024-05-24 -
268: Mastering Incident Management - Part 2 of 6; with Kat Gaines
Publicerades: 2024-05-17 -
267: Finding the Balance Between Product and Functional Expertise; with Colin Flanigan
Publicerades: 2024-05-10 -
266: The Art of Crafting Impactful Survey Questions; with Nick Zeisler
Publicerades: 2024-05-03 -
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Publicerades: 2024-04-27
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
