Customer Support Leaders
En podcast av Charlotte Ward
341 Avsnitt
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264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Publicerades: 2024-04-19 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Publicerades: 2024-04-12 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Publicerades: 2024-04-05 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Publicerades: 2024-03-29 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Publicerades: 2024-03-22 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Publicerades: 2024-03-15 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Publicerades: 2024-03-08 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Publicerades: 2024-03-01 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Publicerades: 2024-02-23 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Publicerades: 2024-02-16 -
255: Mastering Outage Management; with Lauren Rose Eimers
Publicerades: 2024-02-09 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Publicerades: 2024-02-02 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Publicerades: 2024-01-26 -
252: The Support Report with Andrew Rios
Publicerades: 2024-01-19 -
251: Support Data with Matt Dale
Publicerades: 2024-01-12 -
250: Panel: Welcome back for 2024!
Publicerades: 2024-01-05 -
249: Fireside with Mike Redbord
Publicerades: 2022-11-25 -
248: Holiday fireside with Jason Yun
Publicerades: 2022-11-18 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Publicerades: 2022-09-30 -
From The Archives: 26: Metrics with Craig Stoss
Publicerades: 2022-09-23
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
