369 Avsnitt

  1. Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring

    Publicerades: 2022-07-28
  2. Tony Won - Is Gaming Player Support The Same as Customer Service?

    Publicerades: 2022-07-22
  3. Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO

    Publicerades: 2022-07-14
  4. Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?

    Publicerades: 2022-07-08
  5. Colson Hillier - Alorica - Building CX Resilience And Innovation

    Publicerades: 2022-06-30
  6. Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation

    Publicerades: 2022-06-23
  7. Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning

    Publicerades: 2022-06-16
  8. Sara Sloman - Paythru - CX for EVs And Sustainable Transport

    Publicerades: 2022-06-09
  9. Annelien Marcus - Clarion People - Post-Covid CX Recruitment

    Publicerades: 2022-06-02
  10. Cathy Jooste - Atento - The Evolution Of CX Nearshoring

    Publicerades: 2022-05-27
  11. Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience

    Publicerades: 2022-05-19
  12. Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic

    Publicerades: 2022-05-12
  13. Nadia Pace - Coaching for Success in CX

    Publicerades: 2022-05-05
  14. Steven Van Belleghem - The Future of Customer Loyalty And CX

    Publicerades: 2022-04-28
  15. Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships

    Publicerades: 2022-04-21
  16. Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region

    Publicerades: 2022-04-14
  17. The Top 5 Offshore BPO Destinations In 2022

    Publicerades: 2022-04-07
  18. Jacqui Turner - Coaching For CX Success And Leadership

    Publicerades: 2022-03-31
  19. Ivan Kotzev - NelsonHall - CX Innovation & Transformation

    Publicerades: 2022-03-25
  20. Mike Pipicello - GlobalStep - CX For Games And Gaming

    Publicerades: 2022-03-17

8 / 19

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

Visit the podcast's native language site