CX Files
En podcast av Mark Hillary and Peter Ryan - Torsdagar
369 Avsnitt
-
Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
Publicerades: 2024-06-20 -
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
Publicerades: 2024-06-13 -
Erin Broecker - Teleperformance - Using Content To Learn More About CX
Publicerades: 2024-06-06 -
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
Publicerades: 2024-05-30 -
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
Publicerades: 2024-05-22 -
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
Publicerades: 2024-05-16 -
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Publicerades: 2024-05-09 -
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
Publicerades: 2024-05-02 -
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
Publicerades: 2024-04-29 -
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
Publicerades: 2024-04-25 -
Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent
Publicerades: 2024-04-22 -
Paula Kennedy Garcia - CX Digital Delivery
Publicerades: 2024-04-18 -
Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
Publicerades: 2024-04-11 -
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Publicerades: 2024-04-04 -
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
Publicerades: 2024-03-28 -
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Publicerades: 2024-03-21 -
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
Publicerades: 2024-03-14 -
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
Publicerades: 2024-03-07 -
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
Publicerades: 2024-02-29 -
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
Publicerades: 2024-02-22
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
