12 Avsnitt

  1. "Unlocking The Creative Mind To Create Positive Impact For Your Team And Your Customers"

    Publicerades: 2021-02-10
  2. "The Importance Of Your Employees In Delivering An Awesome CX"

    Publicerades: 2021-02-10
  3. "Understanding Your Customer's Wants & Needs To Shape Your CX Offering"

    Publicerades: 2021-01-04
  4. "Don't Drop The CX Baton In Your Organisation"

    Publicerades: 2021-01-04
  5. "Using Customer & Employee Feedback To Influence Your Strategy"

    Publicerades: 2020-09-17
  6. "Putting Amazing Into Your Own Customer Service"

    Publicerades: 2020-09-17
  7. Lace Up Your CX Boots And Get Climbing

    Publicerades: 2020-07-01
  8. Creative and immersive tactics

    Publicerades: 2020-01-07
  9. CX is more than just an initiative

    Publicerades: 2020-01-07
  10. “What gets measured and mapped gets managed; a framework for improving customer experiences”

    Publicerades: 2019-12-17
  11. “How to achieve Insights Excellence: a culture of measurement and change”

    Publicerades: 2019-12-17
  12. “The evolution of customer centric culture. Doing the right things at the right time”

    Publicerades: 2019-12-17

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A series of interviews with global CX experts who share their knowledge and insights on CX best practices

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