106 - Breaking into Customer Success - Shannon Nishi

In today’s episode, we will be breaking into Customer Success and how to stand out when applying for a job in CS with Shannon Nishi. Shannon is the Director of Customer Success at Customer.io, and has been through a bunch of interviews on both sides of the chair herself. So in this episode, she shares with us: How to read your audienceProcesses for business continuityHow to write a resume that speaks to the hiring managerResume red flags and how to avoid themMistakes to avoid in your jo...