378 - Managing Maintenance Plan Support Requests with Phil Storey of Glow

Having a ton of maintenance plan clients is awesome - especially for the recurring revenue. But with ongoing support clients come with ongoing support requests. Managing this with a dozen or so clients is pretty easy. And as we all know – not all clients ping you every month with requests. But once you get to 30, 40, 50, 100 + maintenance plan clients, you’ve got to have a system for support. That’s why I’m pumped to share this chat I had with Phil Storey, founder and CEO of Glow. This on...