The Question is the Answer and Why Great Leaders Don’t Give the Best Answers

Laura Ashley-Timms, COO of Notion and co-author of 'The Answer is a Question,' discusses the revolutionary impact of operational coaching. Laura shares insights from a comprehensive study with the London School of Economics, revealing how operational coaching can significantly enhance productivity, collaboration, and job satisfaction. Practical scenarios, such as dealing with urgent problems and delivering bad news, are explored to illustrate the effectiveness of the STAR model. The episode also highlights the emotional and practical benefits of adopting this coaching style in personal and professional settings, emphasizing its universal applicability and potential to transform workplace cultures.00:00 Introduction03:06 Meet Laura Ashley-Timms: A Global Leader in Coaching04:08 The Missing Superpower: Operational Coaching13:15 The STAR Model: A Framework for Effective Management18:41 Applying the STAR Model in Real Scenarios23:04 Managing Overwhelm and Taking on Too Much23:22 Delivering Bad News with Empathy24:11 Preparing for Challenging Conversations28:38 Surprising Research Findings on Coaching33:27 Measuring the Impact of Coaching36:34 AI's Role in Future Management39:02 Applying Coaching Techniques in Personal Life41:28 Abolishing the Line Manager Lottery44:16 Conclusion and Final Thoughts⚡️ In each episode, Paddy Dhanda deep dives into a new human Superpower to help you thrive in the age of AI.Host: Paddy DhandaPaddy works at the largest Tech training organisation in the UK and is passionate about helping tech professionals build human skills to thrive in the age of AI.Contact Paddy: paddy@superpowers.schoolSubscribe to my newsletter:👉 Newsletter: https://www.superpowers.school/subscribeGuest: Laura Ashley-TimmsLaura Ashley-Timms is recognised as one of the UK’s top Executive Coaches and is the co-creator of the STAR® model (2010) and the multi-award-winning STAR® Manager program (STARmanager.global).She is an expert and thought leader on how to leverage Operational Coaching™ behaviors across organizations to drive commercial results and improve productivity and engagement levels.As the co-founder and COO of Notion, a performance improvement consultancy established in 2000, Laura has led the team to win a string of awards for innovation, learning design and academic partnerships and for its work with FTSE and Fortune 500 clients, including Personnel Today magazine's prestigious Learning & Development Supplier of the Year award in 2021.The Answer is a QuestionLinkedIn Get full access to Superpowers School at www.superpowers.school/subscribe