The Treatment Room Podcast – You are in the customer service industry – whether you like it or not!

In this latest podcast of ‘The Treatment Room’, Phil and Andy discuss how the therapy world is all about customer service. This includes them discussing: * Expectation matching * Competitiveness of the  industry * Customer journey is your product * Understanding customers * Feedback * Service improvement * Consistency of its delivery * A plan and a process to deliver well * Team required training to deliver You can listen to this episode HERE or watch on YouTube below.     Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.