Throwback to Ep 1: Empathy with Jenny Dempsey

Send us a text Week 22 Throwback: Empathy in Support This week, we're visiting the archives for some of our most popular episodes. We start with our very first ever conversation! Can you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team. Support the show