1: Empathy with Jenny Dempsey
Customer Support Leaders - En podcast av Charlotte Ward
Send us a text Week 1 Topic: Empathy in Support Can you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team. I grabbed Jenny just as she'd moved into a new home and was waiting on her soft furnishings, which is why this episode is a little echo-ey! Support the show
