EP 62: Telecommuting in the Customer Service Industry with Kate Brouse

Welcome to Episode 62 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Kate Brouse. Kate is a Disability Advocate and a Strategic Partnership Manager at NTI (National Telecommuting Institute). We hear her talk about why it's so important for her to turn every interaction she has into a positive one; discuss the key skills that people working in customer service today should have; and why companies are finally coming round to hiring people with disabilities in or...