EP 36: What Football Teaches Us About Achieving Successful Customer Experience with Gregorio Uglioni

Welcome to Episode 36 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Customer Experience Professional, Gregorio Uglioni. Gregorio is a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast. We hear him compare the various ways in which CX can be related to football (or soccer); why statistics can be a useful tool but shouldn't overshadow the main goals; and why the term 'Business To Business' is missing the most import...