EP 26: How to Get Customers to Come Back Again and Again with Shep Hyken

Welcome to Episode 26 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Customer Experience Leader, Shep Hyken. Shep is a renowned Customer Experience and Service Expert, Keynote Speaker and Best-Selling Author. We hear him talk about the origins of CX and what it has morphed into; the importance of defining success criteria in advance; when to think like the buyer - not the supplier; and why CX is a crucial area that will only continue to grow over the co...