EP 04: Taking Customer Service from Good to Great with Bryan Horn

Welcome to Episode 4 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Bryan Horn, the founder of CX Solutions. Bryan gives a fascinating insight to how his experience with homelessness helped shape an entire outlook of customer service based around empathy. He gives some wonderful examples of companies which strive to improve - such as Disney and Ritz-Carlton - and tells us how these can be applied to any business, front-facing or not. ------ You can find Bryan...