#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns

In today's episode Louise welcomes Diana Kanostrevac. At the time of this podcast recording, Diana was Head of Operations & Innovation Champion at Generali Vitality. She talks about an Omni-Channel Initiative at Generali Vitality that transforms the customer journey into a seamless experience using a combination of RPA, Chatbots and more. Furthermore she explained the do’s and don’ts of Change Management and Transformation. Enjoy listening! Get in touch with us: Website: https://www.botsandpeople.com Mail: podcast@botsandpeople.com Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/